Cornelius Kobina Akafia
Emerging Public Relations & Communications Specialist
Tema, GH.About
Dynamic Public Relations Management student with a unique blend of communications, IT support, and sales expertise. Proven ability to enhance brand visibility through targeted strategies, deliver exceptional customer service, and provide technical solutions. Eager to apply strong research, problem-solving, and collaborative skills to contribute to impactful organizational communications and achieve strategic objectives.
Work
Institute of Brands Narrative Analysis (IBNA)
|Intern
Accra, Greater Accra Region, Ghana
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Summary
Supported departmental operations and brand narrative development through administrative, research, and collaborative project contributions.
Highlights
Managed daily administrative and operational tasks, supporting departmental goals and improving workflow efficiency by an estimated 10%.
Conducted comprehensive research and data compilation for over 5 key projects, preparing detailed reports and presentations that informed strategic decision-making.
Collaborated effectively with team members on multiple projects, contributing to the successful development and execution of brand narrative strategies.
University of Professional Studies, Accra (UPSA)
|IT Support National Service Personnel
Accra, Greater Accra Region, Ghana
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Summary
Provided critical technical and audio-visual support to students and faculty, ensuring seamless institutional operations and enhanced learning environments.
Highlights
Provided essential technical support to hundreds of students, efficiently resolving institutional email account issues and maintaining a 95% resolution rate for common queries.
Conducted proactive maintenance and repair of IT equipment across numerous lecture halls, ensuring optimal functionality for over 50 teaching and learning sessions annually.
Managed Audio-Visual Unit setup and troubleshooting for microphones and audio systems, successfully facilitating smooth execution of over 30 lectures and university events.
SIC Life Mall
|Sales Representative
Tema, Greater Accra Region, Ghana
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Summary
Drove product promotion and enhanced customer satisfaction through targeted sales strategies and personalized service.
Highlights
Executed targeted advertising and in-store marketing strategies, significantly increasing company product visibility and customer engagement by an estimated 15%.
Provided personalized product information and recommendations to customers, which led to a marked increase in customer satisfaction scores by over 10%.
Delivered prompt service and ensured timely supply of goods, directly contributing to enhanced customer loyalty and a 5% reduction in customer complaints.
Prudential Life Insurance
|Sales Representative
Tema, Greater Accra Region, Ghana
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Summary
Engaged clients to promote insurance policies, built strong relationships, and guided them through enrollment to increase policy subscriptions.
Highlights
Engaged potential clients to effectively promote and explain diverse insurance policies, successfully tailoring solutions to individual needs and exceeding monthly sales targets by an average of 10%.
Cultivated strong customer relationships, generating qualified leads that contributed to a notable increase in policy subscriptions by over 10% within the tenure.
Guided clients comprehensively through the enrollment process, ensuring full understanding of policy terms and benefits, which enhanced client trust and reduced post-sale inquiries by an estimated 20%.
Education
University of Professional Studies, Accra (UPSA)
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Bachelor of Arts (BA)
Public Relations Management
Languages
English
Skills
Public Relations & Communications
Media Relations, Public Relations Strategy, Media & Digital Communication, Storytelling, Brand Development, Communication Skills, Content Creation, Campaign Management.
Technical Support & IT
IT Equipment Maintenance, Technical Troubleshooting, Audio-Visual Systems, Email Account Management, Help Desk Support.
Sales & Customer Relations
Customer Service, Targeted Advertising, In-store Marketing, Client Engagement, Lead Generation, Relationship Management, Product Promotion, Policy Sales.
Research & Administration
Data Handling, Research & Analysis, Report Preparation, Administrative Support, Operational Tasks, Project Collaboration, Workflow Optimization.
Core Competencies
Problem Solving, Attention to Detail, Team Collaboration, Stakeholder Engagement, Adaptability, Continuous Learning, Networking.
Interests
Professional Development
Networking, Continuous Learning, Industry Trends, Public Speaking.